Terms of sale

New Zealand storefront

Character & Charm is operated by DIGITALE BUSINESS LLP, company OC432249, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Contact: contact@nz.character-and-charm.com.

Prices and payment

Prices and payments are in New Zealand dollars (NZD). Catalogue prices are updated from our euro base prices using the latest available European Central Bank exchange rate. Review the final NZD total before payment; a confirmed payment amount does not change with later exchange-rate movements. DIGITALE BUSINESS LLP bears applicable taxes and import duties.

Ordering

Select the item, variant, quantity and any personalisation, then review your New Zealand delivery address and total. Stripe securely processes payment. We confirm orders after successful payment verification. Please check personalised text carefully before ordering.

Delivery and returns

Delivery is free and available only within New Zealand, estimated at 7–21 business days from purchase. We also offer a 14-day change-of-mind return period, subject to the procedures and exceptions in our returns policy. This voluntary policy does not limit your rights and remedies under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Customer support

Contact us promptly about an incorrect, damaged or missing item. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.